We’ve had our ReST bed for about a week and we had a hiccup or 2 in the beginning but thanks to the customer service at ReST bed, those issues were taken care of quickly! Now the bed and app are both very responsive and have a lot of features to help customize your comfort. I was having pain on my hip and shoulder from sleeping on my side on my old mattress but that’s virtually gone after sleeping on rest bed after a week. There’s no feeling of being in a hammock or a deflated air mattress like some people have experienced with sleep number beds. All in all our experience with ReST bed so far has been very pleasant. We give their customer service, their tech, and their bed two thumbs up!