Just when I thought that customer service was a thing of the past, along came Nate at Rest Bed! We had a problem with our bed. Low and behold Nate was coming to our town. He brought parts and showed up at our house and fixed the bed! Gave us a history of the company and the people and after meeting Nate and his passion for his job and knowledge of the product it even surpassed what we had already experienced along with Lloyd! We would recommend this bed to anyone with back issues. It is the best!!!